Uncommon branding

Uncommon Branding

Students, faculty and team members across the enterprise discuss the “UN” words that best describe them.

How do you express to the world that a university and health care system are unlike any other? That was the challenge facing a group of branding strategists, brand managers and creatives this past year, as VCU and VCU Health looked to create a new brand platform.

The result: the UNCOMMON platform for the university side and the “UN” platform for the health system. And the team: students from VCU’s own Brandcenter, working hand in hand with the team from VCU Enterprise Marketing and Communications.

Introduced in 2022, this enterprisewide platform uses empowering “UN” words to demonstrate VCU and VCU Health’s distinctive excellence.

VCU’s branding materials reflect the idea that it is the commonwealth’s university. This position was a result of more than 2,000 brand research stakeholder interviews, which revealed the perspective that VCU is truly the commonwealth’s university because of its mission of access, focus on diversity and inclusion, acceptance rates and location in the heart of our capital city. By working in partnership with the VCU Board of Visitors and senior university leadership, the team created a platform that signals the university’s highest priorities and reflects strategic decision-making at the most executive level.

“As a leader, the greatest gift you can give an institution is to be really bold about distinguishing what you do, how you do it and the impact it has,” said Michael Rao, Ph.D., president of VCU.

Rather than take the path of least resistance, branding the university with familiar slogans and visuals, VCU chose the path of most resistance by building a platform for the inclusive culture and unique character that set the campus apart. Now, the university has an “uncommon” way to tell its story that captures the essence of who VCU is and who it serves.

VCU cheerleader smiling while being thrown into the air by a groupd of cheerleaders.

We believe that Virginia Commonwealth University is, in fact, the commonwealth’s university, because we see potential in everyone. But we are uncommon in our approach. That mindset makes us a place like no other.

Grant HestonVCU President for Enterprise Marketing and Communications for VCU and VCU Health

“We believe that Virginia Commonwealth University is, in fact, the commonwealth’s university, because we see potential in everyone. But we are uncommon in our approach,” said Grant Heston, vice president for Enterprise Marketing and Communications for VCU and VCU Health. “That mindset makes us a place like no other.”

VCU Health’s branding shows that it is an organization with an unwavering commitment to exceptional patient care and research.

The brand carries through the platform with bold typefaces and imagery, with various fonts used for different types of messaging.

“Our branding is versatile. It can be adapted to various contexts and messages, making it an excellent tool for diverse marketing campaigns,” said Vann Graves, Ed.D., director of the VCU Brandcenter. “For instance, it can prefix a range of positive attributes like ‘unconventional,’ ‘unparalleled’ and ‘unstoppable,’ which can be applied to different aspects of VCU and VCU Health, from research and teaching to patient care and community service. And it’s simple yet impactful, making it easy to remember. This is particularly important in a competitive landscape where distinctiveness and recall value are crucial to brand recognition and loyalty.”

VCU brand advertisement examples

This platform lets us talk about ourselves in a way that eliminates comparison to others. It allows us to be authentically and unapologetically VCU.

Kevin BestAssociate Vice President for Brand Marketing

According to Kevin Best, VCU’s associate vice president for brand marketing, “this platform lets us talk about ourselves in a way that eliminates comparison to others. It allows us to be authentically and unapologetically VCU. No one can be VCU or VCU Health. No one is better at telling our own stories than we are. This platform celebrates the individuality of every student, faculty, team member and patient.”

Engaging students in the brand platform launch

The university’s UNCOMMON brand launched at New Student Convocation at the opening of the 2022-23 academic year. As part of the launch, students shared their personal stories and “UN” words that best captured why they chose VCU, and many posed for selfies in front of branded banners. The VCU brand launch also featured a variety of paid and owned advertising assets.

Why is branding important?

Today more than ever, branding is imperative to make VCU stand out as an enterprise. “We live in a world full of choices we can make as consumers,” Heston said. “Your brand helps influence people to make choices for you. So, if it’s students choosing to come to VCU or patients choosing to come to VCU Health, our enterprise brand is how we help influence those decisions.”

“Branding defines the why. It’s ultimately the thing that connects us to others as an institution,” Best said. “As we assembled our new platform, we weren’t looking to create a new brand or to deconstruct our DNA. Instead, we dug even deeper into our spirit, soul and personality to really look for a way to tell our own unique story. We created a platform building on our existing heritage to contextualize and express the impact of our brand. And the potential for its messaging is limitless across both VCU and VCU Health.”

At the Brandcenter, we are deeply committed to nurturing future leaders, and what better way to demonstrate this than by involving our students directly in projects like the university’s brand development?

Vann Graves, Ed.D.Director of the VCU Brandcenter

Creating the brand: a cooperative effort

The new branding effort started with a partnership between the VCU Enterprise Marketing and Communications team and students from the VCU Brandcenter. As part of their concept development class, teams of Brandcenter art directors, copywriters and experience design students generated ideas for branding VCU. Those concepts served as the springboard to create the new brand platform.

Based on that inspiration, the Enterprise Marketing and Communications team refined the university and health system’s brand values, positioning, personality and tone. That team also created two brand manifestos — and one for VCU Health.

Said Graves: “At the Brandcenter, we are deeply committed to nurturing future leaders, and what better way to demonstrate this than by involving our students directly in projects like the university’s brand development?”

Young woman jumping in an active pose for the VCU brand launch student photo shoot.

VCU’s launch campaign takes national Best in Show honors 

In the spring of 2023, VCU received the Best in Show award at the Collegiate Advertising Awards for the UNCOMMON brand launch. VCU’s recognition was unanimous among the judges for the national competition, which honors excellence in marketing and advertising among colleges and universities. VCU competed against institutions including Auburn University, Boston University, Clemson University, Purdue University and Syracuse University.

The “un” approach to health care branding

While much of the enterprise’s undergraduate recruiting focuses on “uncommon,” VCU Health messaging uses word pairings like “undeniable proof” and “unrelenting hope” to better place the platform in a health care context.

“This brand platform was developed very carefully and intentionally to fit into the brand platform of the VCU enterprise, while also hitting the right emotional tone and conveying a sense of hope and reassurance to our patients, which was paramount to us,” said Kendra Gerlach, associate vice president, VCU Health Strategy and Marketing. “Built on months of research that included thousands of voices, the brand platform is meant to reflect the steadfast and unwavering commitment of VCU Health’s providers and team members to meet patients where they are and join them on the journey of helping them live their best lives.”

The marketing team also created a health-specific manifesto, which reads:

Every day at VCU Health,
we bring our UNWAVERING commitment
and an UNCOMMON approach to healing.
For whatever.
For whomever.
For whenever.
We do our best to explain, to solve and to fix.
At VCU Health, we stop at nothing to find answers. We leave the
status quo behind to deliver compassionate care to all.
As in,
UNBELIEVABLE JOY.
UNRELENTING HOPE.
UNDENIABLE PROOF.
Whoever you are, whatever brings you to us,
we are unconditionally committed to helping you live your best life.
That is our UNENDING PROMISE.

VCU Health brand advertisement examples
View the 60-second VCU Health campaign spot.

VCU Health’s new brand launched in early 2024.

This 60-second spot is one part of a multimedia campaign that introduces the system’s “UN” brand to the public.

  • During the brand launch, VCU students selected t-shirts with their "UN" words of choice.
  • Messaging on the marquee of the Atria Theater welcomed students with the new branding.
  • Teams across the system were part of the internal brand launch at VCU Health.
  • At Singleton Center, "UN" words made for a striking backdrop during brand launch events.
  • The VCU Institute of Contemporary Art served as a canvas for branding.
  • Staff from VCU Health Community Memorial Hospital joined in to select their phrases during the brand launch.
  • Banners carried through the branding across campus.
  • VCU branding welcomes visitors at Richmond International Airport.
  • Health employees chose phrases that best described them during the brand launch.